Refund Policy
Refund Eligibility a. We offer refunds on eligible products within a specified period from the date of delivery, subject to the terms outlined in this Refund Policy. b. To be eligible for a refund, items must be unused, undamaged, and in their original packaging with all tags attached.
Refund Process a. Initiation: To initiate a refund, customers must contact our customer service team within the specified refund period and provide relevant order details. b. Evaluation: Once the request is received, we will evaluate the eligibility of the returned items based on the criteria mentioned in Section 1. c. Refund Approval: If the returned items meet the eligibility criteria, we will approve the refund and provide further instructions for the return process. d. Refund Method: Refunds will be issued to the original payment method used for the purchase unless otherwise specified. Please allow sufficient time for the refund to reflect in your account, depending on the payment method and financial institution processing times.
Non-Refundable Items a. Certain items are non-refundable, including but not limited to: i. Products that are not in their original condition or are damaged. ii. Items that are returned after the specified refund period. iii. Customized or personalized items. b. We reserve the right to refuse refunds on items that do not meet the eligibility criteria outlined in Section 1.
Return Shipping a. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. b. Shipping Insurance: We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee receipt of returned items.
Refund Exceptions a. Sale Items: Items purchased during a sale or promotional period may be eligible for a refund at the discounted price paid. b. Shipping Charges: Shipping charges are non-refundable unless the return is due to our error or a defective product.
Contact Information If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at contact@elegantstyle.ae.
By requesting a refund, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. We reserve the right to amend this policy at our discretion without prior notice.
